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Refund Policy

INTRODUCTION

This Refund Policy explains the rules and conditions governing payments, subscriptions, wallet balances, and refund requests made through Emorvia.

By purchasing or using any paid service on Emorvia, you agree to the terms outlined in this Refund Policy.

GENERAL POLICY

Unless otherwise expressly stated, all payments made on Emorvia are:

  • Final
  • Non-transferable
  • Non-refundable

This policy applies to, but is not limited to:

  • Subscription plans
  • Wallet recharges
  • Session fees
  • Service charges
  • Premium features
  • Promotional purchases

Users are encouraged to review all purchase details carefully before completing any transaction.

NON-REFUNDABLE CIRCUMSTANCES

Refunds will not be provided for:

  • Change of mind after purchase
  • Dissatisfaction with personal preferences or expectations
  • Unused or partially used services
  • Failure to use purchased services within the validity period
  • Accidental purchases made by the user
  • Subscription renewals that were not cancelled before the renewal date
  • Temporary inability to access services due to user-side internet, device, or technical issues

Once a service has been purchased or accessed, the payment is generally considered final.

EXCEPTIONAL REFUND CASES

Refund requests may be considered only under exceptional circumstances, including:

Duplicate Payments

If you are charged multiple times for the same transaction due to a technical issue, the duplicate amount may be refunded after verification.

Technical Errors

Refunds may be considered if:

  • A payment is successfully processed but the purchased service is not delivered.
  • A technical malfunction on the Emorvia platform prevents access to a paid service.
  • A billing error is verified by our support team.

All refund requests are subject to investigation, verification, and approval by Emorvia.

Emorvia reserves the sole right to determine whether a refund request qualifies under this policy.

REFUND REQUEST PROCESS

To request a refund, users should contact our support team with:

  • Registered account details
  • Transaction ID or payment reference number
  • Date of payment
  • Description of the issue

Refund requests should be submitted within a reasonable period after the transaction occurs.

Failure to provide sufficient information may delay or prevent review of the request.

WALLET POLICY

Funds added to an Emorvia wallet:

  • Cannot be withdrawn as cash.
  • Cannot be transferred to another account.
  • Cannot be refunded except where required by applicable law.
  • Can only be used for eligible services within the Emorvia platform.

Unused wallet balances have no cash value outside the platform.

SUBSCRIPTIONS

For subscription-based services:

  • Subscription fees are non-refundable.
  • Partial refunds are not provided for unused subscription periods.
  • Users are responsible for cancelling subscriptions before the next billing cycle if they do not wish to renew.
  • Subscription cancellation prevents future billing but does not entitle the user to a refund of previously paid fees.

PAYMENT SECURITY

All payments on Emorvia are processed through trusted third-party payment service providers.

Emorvia does not store sensitive payment information such as:

  • Card numbers
  • CVV numbers
  • PINs
  • Banking passwords
  • OTPs

Payment processing is subject to the security and policies of the respective payment provider.

DISPUTES

If you believe a payment was processed incorrectly, you should contact Emorvia support before initiating a chargeback or payment dispute.

We will make reasonable efforts to investigate and resolve payment-related concerns promptly.

Submission of a refund request does not guarantee approval.

POLICY CHANGES

Emorvia reserves the right to modify, amend, or update this Refund Policy at any time.

Any changes become effective immediately upon publication on the platform. Continued use of Emorvia following such changes constitutes acceptance of the updated Refund Policy.

CONTACT US

For payment-related questions, refund requests, or support inquiries, please contact:

Email: info@emorvia.in