Privacy Policy
INTRODUCTION
At Emorvia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our mobile application, website, and related services.
Emorvia is an internet-based platform that enables users to connect with Providers for emotional support, meaningful conversations, and personal well-being discussions. In this document, “Emorvia”, “We”, “Us”, or “Our” refers to Emorvia, and “User”, “You”, or “Your” refers to any individual accessing or using the platform. Individuals offering support through the platform are referred to as “Providers”.
By accessing or using Emorvia, you agree to the terms outlined in this Privacy Policy.
INFORMATION WE COLLECT
We collect only the minimum information necessary to operate the platform effectively. This may include:
- Name
- Phone number
- Age or basic profile information
- Email address (if provided)
We may also collect technical information such as:
- Device type and operating system
- IP address
- App usage data and analytics
- Log information
Additionally, interactions on the platform, including chats, calls, messages, and other communications, may be processed for safety, moderation, quality assurance, and service improvement purposes.
HOW WE USE YOUR INFORMATION
Your information may be used to:
- Create and manage your account
- Provide access to platform services
- Match Users with suitable Providers
- Improve platform functionality and user experience
- Ensure platform safety, security, and moderation
- Respond to support requests and inquiries
- Communicate important updates, service notifications, and promotional information
- Comply with legal and regulatory obligations
We may also use anonymized or aggregated data to improve our services, analytics, and platform performance.
DATA SHARING AND DISCLOSURE
Emorvia does not sell, rent, or trade your personal information to third parties.
We may disclose information only in the following circumstances:
- To comply with legal obligations or lawful requests
- To prevent fraud, abuse, or illegal activities
- To enforce our Terms of Service
- To protect the safety, rights, or property of Users, Providers, or others
- To trusted service providers who assist in operating our platform under confidentiality obligations
In certain situations, anonymized or redacted information may be shared with Providers to facilitate interactions while protecting User privacy.
ANONYMITY & PROVIDER VERIFICATION
To maintain User privacy and platform safety, Emorvia follows strict anonymity and verification practices.
User Anonymity
Emorvia is designed to protect User identity. Providers do not have access to personally identifiable information such as full names, phone numbers, addresses, or other sensitive personal details unless explicitly shared by the User.
All interactions between Users and Providers occur within a controlled environment designed to prioritize privacy, confidentiality, and safety.
Limited Information Sharing
Only limited and necessary information, such as general profile preferences or non-identifying details, may be visible to Providers. Such information is shared only when required to facilitate meaningful interactions.
Provider Verification
All Providers on Emorvia undergo a review and verification process conducted by our internal team before being permitted to offer services on the platform. This process helps maintain quality, trust, and user safety.
Emorvia reserves the right to approve, suspend, reject, or remove any Provider at its sole discretion.
DATA SECURITY
We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
SENSITIVE INFORMATION
Emorvia is not a medical, psychiatric, psychological, legal, or financial advisory platform.
Users are strongly advised not to share sensitive information such as:
- Medical records
- Financial account information
- Credit or debit card details
- Government-issued identity documents
- Passwords or security credentials
Any such information shared voluntarily is done at the User’s own discretion and risk.
PAYMENTS
When you make payments through Emorvia, we may process:
- Transaction details
- Payment status
- Billing-related information
We do not store sensitive payment information such as card numbers, CVV numbers, PINs, banking passwords, or OTPs.
All payment transactions are processed securely through trusted third-party payment service providers.
USER RIGHTS
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct or update inaccurate information
- Request deletion of your account and associated data
- Withdraw consent where applicable
- Request information regarding how your data is processed
You may exercise these rights through your account settings or by contacting us.
DATA RETENTION
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain platform security
- Resolve disputes
- Enforce our agreements
- Comply with legal and regulatory obligations
When information is no longer required, it will be deleted, anonymized, or securely disposed of in accordance with applicable laws.
THIRD-PARTY SERVICES
Emorvia may use third-party providers for services including:
- Payment processing
- Analytics
- Cloud hosting and infrastructure
- Customer support tools
- Communication services
These third-party services operate under their own privacy policies and terms.
CHILDREN’S PRIVACY
Emorvia is intended solely for individuals who are at least 18 years of age.
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to remove it.
CHANGES TO THIS PRIVACY POLICY
Emorvia reserves the right to modify or update this Privacy Policy at any time.
Any changes will become effective upon posting the revised Privacy Policy on the platform. Continued use of Emorvia after changes are posted constitutes acceptance of the updated Privacy Policy.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: info@emorvia.in