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Terms & Conditions

INTRODUCTION

These Terms and Conditions (“Terms”) govern your access to and use of Emorvia, including its mobile application, website, and related services. By accessing or using the platform, you agree to be bound by these Terms.

Emorvia is an internet-based platform that enables users to connect with Providers for emotional support conversations, companionship, and general well-being discussions. Emorvia acts solely as a facilitator and does not provide professional medical, psychological, legal, or financial advice.

If you do not agree with these Terms, you must discontinue use of the platform immediately.

ELIGIBILITY

You must be at least 18 years of age to access or use Emorvia.

By using the platform, you represent and warrant that:

  • You are at least 18 years old.
  • You have the legal capacity to enter into a binding agreement.
  • All information provided by you is accurate and truthful.

Emorvia reserves the right to suspend or terminate accounts found to be in violation of these eligibility requirements.

NATURE OF SERVICES

Emorvia is intended solely for emotional support, companionship, and general conversations.

Emorvia is not:

  • A medical service
  • A mental health treatment service
  • A psychological counseling service
  • A legal advisory service
  • A financial advisory service

Providers are independent individuals and are not employees, agents, representatives, or partners of Emorvia.

Any opinions, guidance, suggestions, or conversations provided by Providers should not be considered professional advice and should not be relied upon as such.

If you are experiencing a medical emergency, mental health crisis, or any situation requiring professional assistance, you should immediately contact appropriate emergency services or qualified professionals.

USER RESPONSIBILITIES

By using Emorvia, you agree:

  • To provide accurate, current, and complete information.
  • To use the platform only for lawful purposes.
  • To treat Providers and other users respectfully.
  • Not to engage in abusive, threatening, discriminatory, or harmful conduct.
  • Not to use the platform for illegal, fraudulent, or unauthorized activities.
  • Not to seek or provide medical, legal, financial, or professional advice through the platform.
  • Not to impersonate another individual or misrepresent your identity.

You are solely responsible for your actions and communications while using the platform.

PROVIDER TERMS

All Providers available on Emorvia are reviewed and verified by our internal team before being permitted to offer services through the platform.

Providers must:

  • Maintain respectful, ethical, and professional conduct.
  • Follow all platform guidelines and policies.
  • Respect user privacy and confidentiality.
  • Avoid any discriminatory, abusive, or inappropriate behavior.
  • Refrain from sharing personal contact information with users.
  • Conduct all interactions exclusively through the Emorvia platform.

Emorvia reserves the right to approve, reject, suspend, or remove any Provider at its sole discretion without prior notice.

USER ANONYMITY & PRIVACY

Emorvia is designed with privacy and confidentiality in mind.

User Privacy

Providers do not have access to personally identifiable information such as:

  • Phone numbers
  • Email addresses
  • Physical addresses
  • Government identification details

unless such information is voluntarily disclosed by the User.

Controlled Environment

All interactions occur within a controlled platform environment intended to protect user privacy and safety.

Voluntary Disclosure

If a User voluntarily shares personal information during conversations, such disclosure is entirely at the User’s own risk and responsibility.

PROHIBITED ACTIVITIES

Users and Providers must not:

  • Engage in abusive, offensive, hateful, or inappropriate conduct.
  • Harass, threaten, intimidate, or exploit others.
  • Share personal contact information for off-platform communication.
  • Upload harmful software, malware, or malicious code.
  • Attempt unauthorized access to accounts, systems, or data.
  • Use the platform for fraud, scams, or illegal activities.
  • Violate any applicable laws or regulations.

Any violation may result in immediate suspension, restriction, or permanent termination of access to the platform.

PAYMENTS & REFUNDS

Certain services offered through Emorvia may require payment.

By making a purchase, you agree that:

  • Payment must be completed before access to paid services is granted.
  • Pricing and service fees are subject to change without prior notice.
  • Unless otherwise stated, all payments are non-refundable.
  • Refunds, if applicable, will be processed according to Emorvia’s refund policy.

Payments are processed securely through trusted third-party payment service providers.

Emorvia does not store sensitive payment information such as card numbers, CVV codes, PINs, passwords, or OTPs.

ACCOUNT SECURITY

You are responsible for maintaining the confidentiality and security of your account credentials.

You agree to:

  • Keep login credentials secure.
  • Notify Emorvia immediately of any unauthorized access or suspected security breach.
  • Accept responsibility for activities conducted through your account.

Emorvia shall not be liable for losses arising from your failure to maintain account security.

PLATFORM LIMITATIONS

Emorvia serves solely as an intermediary platform connecting Users and Providers.

Emorvia does not:

  • Monitor every interaction in real time.
  • Guarantee the quality, suitability, accuracy, or effectiveness of conversations.
  • Guarantee specific outcomes or results from platform use.
  • Endorse or validate every statement made by Providers or Users.

Users acknowledge that interactions occur at their own discretion and risk

INTELLECTUAL PROPERTY

All platform content, including logos, branding, designs, software, text, graphics, and related materials, are owned by or licensed to Emorvia and are protected by applicable intellectual property laws.

Users may not copy, reproduce, distribute, modify, or exploit any platform content without prior written permission.

TERMINATION

Emorvia reserves the right to:

  • Suspend or terminate accounts at any time.
  • Restrict access to certain features or services.
  • Remove content that violates these Terms.
  • Take appropriate action against misuse or policy violations.

Such actions may be taken with or without prior notice.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Emorvia shall not be liable for:

  • Any direct, indirect, incidental, consequential, or special damages.
  • User decisions, actions, or omissions.
  • Statements, opinions, or advice provided by Providers.
  • Service interruptions, technical issues, or data loss.
  • Any losses arising from reliance on information obtained through the platform.

Your use of Emorvia is entirely at your own risk.

INDEMNIFICATION

You agree to indemnify and hold harmless Emorvia, its affiliates, directors, employees, contractors, and partners from any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Your use of the platform.
  • Your violation of these Terms.

Your infringement of any rights of another person or entity.

GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

MODIFICATIONS TO TERMS

Emorvia reserves the right to update, modify, or replace these Terms at any time.

Any changes will become effective upon publication on the platform. Continued use of Emorvia after such changes constitutes acceptance of the updated Terms.

CONTACT US

For questions, concerns, or support regarding these Terms and Conditions, please contact:

Email: info@emorvia.in